Posted: 5/7/2009 - 10 comment(s) [ Comment ] - 0 trackback(s) [ Trackback ]
Category: Rants

Its been a while since my last rant but wow this one really makes up for it!!!!

After a major hard drive crash was discovered last night, I opened my email to get the following message from one of our less lovely members. 

BTW: I have deleted and personally banned this douche.  Although if you want, I would be happy to post a link to his DarkTampa profile since that site will be taken offline soon.

Sorry if you are the idiot who wrote this but at least I didnt post your pic.  Maybe you caught me at a bad time, as it was 1:30am after I got done finished feeding my newborn.  Or perhaps it's that I had to spend $500 to have a hard drive replace for a FREE site. 

Whatever the reason, your an asshole and had you approached me with a little more finese...

Nah, you suck!!!!

And since I dont feel like going back and forth with you via email anymore, I am posting my final response to you in public.

Member:

Your site sucks. Everytime I am on it for more than a minute, it freezes up and I cannot navigate on it. No link works after about a minute on your site. I have no problem with the dark Tampa site, but the Tampa Couple site is a pain in the ass.

Me:

You are the first person to report this issue out of 365 members.

While I appreciate your opinion, saying something "sucks" doesn't really sit well.

If you don't like it, then I can delete your account.

Member:

Mr. or Mrs. Overly sensitive aren't you? From my point of view the freezing up does suck. I am not going to curse at you, but I darn sure am not going to mince words for you as well. I have just installed this computer from Dell. I was thinking it was on my end, but I navigate perfectly fine on the Dark Tampa site, but the Tampa Couple  site freezes up after only a few minutes on it, so that does suck.

Me:

Ok I will remove your account.  Bye

Member:

OH WOW! Your poor sensitive feelings got hurt.

 

My final public response:

No, its really not a matter of hurting my feelings.  I have been doing this for years and believe me, I have taken much harsher critisim in public forums.  Its part of the job to be able to take feedback to build a better community.  We take pride in the fact that we continually solicate feedback from members and incorporate the changes so that everyone has the best possible experience.

But, if I were to walk into your place of business and just say "you suck" without giving you an opportunity to explain yourself, I am sure you would feel the same way as I do.  We are very passionate about this community, and if that comes off as sensitive then you are mistaken.

You are no longer welcome as a member of this community.